Help for Your Team
Remote troubleshooting for daily issues, plus scheduled onsite support when hands-on help is needed.
✔ Managed IT Services · Greater Philadelphia
Managed IT Support for Small Businesses in Greater Philadelphia
Your outsourced IT department for teams of 5–50. Helpdesk, monitoring, Microsoft 365 and security for one flat monthly rate — and when you call, you reach an engineer, not a ticket queue.
Based in Media, PA · Led by an engineer managing 10,000+ devices for a large enterprise · Unlimited remote support
Based in Media, PA. Serving small businesses across Greater Philadelphia — the PA suburbs, Philadelphia, Northern Delaware, and South Jersey.
What's Included
The IT work your business shouldn't have to chase.
From a new employee's first login to a failed computer, there's a clear place to turn.
Microsoft 365 Support
Administration for Outlook, Teams, OneDrive, SharePoint, user accounts, permissions, and licensing.
Layered Security
Endpoint protection with 24/7 security monitoring, safer account access, password management, and user training.
Proactive Monitoring & Patching
Managed computers are watched and kept current with updates — we aim to see problems before you do.
Backups You Can Plan Around
Microsoft 365 backup and workstation recovery coverage, with quarterly restore checks in Managed Complete.
Employee Setup & Departures
Prepare accounts and devices for new hires. Remove access and reclaim licenses when employees leave.
Plans & Pricing
Choose the coverage your business needs.
Both plans include everyday support and a strong security foundation. Complete adds broader recovery and more proactive review.
Your Everyday Foundation
Managed Core
For businesses that want dependable support, maintained systems, and essential protection.
✓
Help desk, monitoring, and patching
✓
Microsoft 365 administration and cloud backup
✓
Endpoint protection and 24/7 security monitoring
✓
Password management and security training
✓
Image backup for one designated critical PC
✓
Annual security and access review
✓
Scheduled onsite support allowance
More Recovery. More Oversight.
Managed Complete
For businesses that need broader backup coverage and regular checks that protection is working.
✓
Everything in Managed Core
✓
Image backup for all managed PCs in scope
✓
Quarterly backup restore validation
✓
Quarterly security and access reviews
✓
Quarterly service summary
✓
Annual technology and continuity planning
✓
A larger scheduled onsite support allowance
Your proposal sets the exact devices, licenses, onsite hours, and support availability. 24/7 monitoring refers to security monitoring.
A Realistic Starting Point
What should you budget?
Planning ranges from our published pricing guide. We'll give you a specific quote after reviewing your setup.
10 employees
~$1,250–2,000/mo
Planning range
20 employees
~$2,250–3,500/mo
Planning range
50 employees
~$5,500–8,000+/mo
Planning range
Most small businesses land between $100 and $175 per user per month, all-in. Adding a user typically adds $110–130/month. Onboarding is usually around $2,500, and out-of-scope project work is $150/hour. See full pricing breakdown →
A Partner Who Knows Your Business
Big-system experience. Small-business attention.
Led by an engineer who manages 10,000+ devices on Jamf and Microsoft Intune for a large enterprise. You get practical guidance and a consistent point of contact.
★★★★★
“Peak Line IT has been a huge upgrade for our business. Issues are handled quickly, and we finally feel like our systems are under control.”
S
Shane
LMP Contractors, Owner
★★★★★
“Peak Line IT cleaned everything up, secured our environment, and made it easy to manage going forward. It’s a night and day difference.”
C
Caitlyn
SashaCandleCo, Owner
Based in Media, PA. Serving small businesses across Greater Philadelphia:
Delaware County ·
Chester County ·
Montgomery County ·
Bucks County ·
Berks County ·
Philadelphia ·
Wilmington & New Castle County, DE ·
South Jersey
Getting Started
A clear path from “we need help” to handled.
Have an existing IT provider? We can coordinate the transition with you.
01 / Talk
Start with your priorities
Tell us what's getting in the way. We'll discuss your team, systems, and support needs in a free consultation.
02 / Plan
Know what you're getting
Review a written scope, monthly price, and onboarding plan before deciding to move forward.
03 / Support
Let us take it from here
We document the environment, put the agreed protections in place, and give employees a clear way to get help.
Before We Talk
A few things you might be wondering.
This service is designed for businesses with 5–50 employees, especially smaller teams using Microsoft 365 without a full-time IT department. Professional offices, contractors, and small manufacturers are a natural fit.
Yes. We can help coordinate access, documentation, licensing, and the handover of services. We'll agree on responsibilities and timing before the transition begins.
Both plans can include scheduled onsite hours within our service area. Your proposal specifies the allowance, with more time in Complete. Additional visits, after-hours work, and major projects are scoped separately.
Your users, devices, offices, software, backup requirements, and support needs all affect the quote. We'll separate ongoing service from onboarding and project costs so you can see what you're paying for.
We'll discuss your current setup, the problems you want solved, and whether Peak Line IT is a fit. You'll leave with practical next steps and a clear path to an estimate.
Managed IT support for your small business — handled.
Tell us about your business. We'll help you work out what you need and what it will cost.